Things are changing with Microsoft solutions for customer relationship management and customer engagement.
Legacy platforms — such as Microsoft Dynamics CRM and Dynamics for Customer Engagement — are now delivered simply as part of Dynamics 365.
While the names may have changed some — with Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Customer Insights, for example, delivering the same kind of functionality as a CRM — the business benefits are very much the same.
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